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Service Infrastructure Officer

Please Note: The application deadline for this job has now passed.

About Us

Service Infrastructure Officer
Full-Time, 36 hours per week on shift rota
Starting salary of £33,094pa


  • Are you an enthusiastic and self-motivated person with leisure management experience?
  • Are you a friendly and confident communicator who enjoys working with a team to provide great service?
  • Do you hold ALL of the following: NPLQ, FAAW, PPO, H&S Level 2 (or higher), Legionella and Leisure/Management qualifications?
  • Then we need you to join the team responsible for looking after the service infrastructure, including health & safety, facilities management, improvement projects and special events.

Where you’ll be working
You’ll be based at Pools on the Park in Richmond, but the role will involve duties across all 6 of the Borough's Sport & Fitness facilities. So, you'll be expected to travel around the Borough as required and work from any facility under the management of the service.

What you’ll be doing
 You’ll work alongside the Service Infrastructure Manager and maintenance team within Sport & Fitness Services, providing a co-ordinated response across all infrastructure items, so that services run smoothly and with as little disruption as possible.

Assisting with the Facilities Management (FM) performance and maintenance schedules for the service, project programming and health & safety compliance.

You’ll also get “hands on” and be involved in the day to day plant operations at our pools sites. Stepping in and providing cover for Duty Manager shortages and supporting with rota cover, as the need arises.

You'll assist with the planning and delivery of key service projects and events, such as swimming galas, ICT projects, and the summer season opening of the outdoor pool and grounds. 

Have a look at the job profile online for full details of the varied role you can expect to be doing.

What we’ll need from you
Good communication and organisational skills are essential for this role.

You’ll need ALL of the following qualifications in order to be considered for this role:

  • Suitable leisure or management qualification.
  • First Aid at Work qualification.
  • Pool Plant Operators qualification.
  • Health & Safety Level 2 or above (or recognised equivalent) qualification.
  • Legionella Management (or recognised equivalent) qualification.

You must also have previous experience of working at management level within a leisure/fitness facility.

Good knowledge of Health & Safety, Safeguarding, event and project management skills, and an understanding of Diversity and Equality in employment and provision of service are also key requirements.

You’ll be working 36 hours per week on a shift rota and flexibility will be required to work unsociable hours if the need arises.

What we can offer you
Starting salary of £33,094pa
(salary progression scale for SO2 is £33,094 to £40,102pa)

We can also offer working arrangements that will enhance your work-life balance. These include a 36 hour working week (Full Time on Shift Rota) and a generous holiday allowance of 40 paid days per year (includes bank holidays), plus a wide range of learning and development opportunities.
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Apply now
If you are suitably qualified and experienced, upload your current CV now.

Closing Date: 18 June 2023 at Midnight.
We will contact you after the closing date to let you know if you have been shortlisted for interview.

The closing date is given as a guide and we reserve the right to close this advert early, or once sufficient applications have been received. We strongly advise you complete your application as soon as possible to avoid disappointment.

Equality Statement
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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