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Single Person Service Development Officer

Please Note: The application deadline for this job has now passed.

The Role

As with many other Boroughs in the capital, tackling rough sleeping is a high priority.

The Single Person Service Development Lettings Officer is a two-year fixed term post.

The first year you will be required to review best practices and process to develop and improve the service provided for Rough Sleepers.  Understanding the schemes and services available for this client group in order to prevent rough sleeper and reducing clients returning to the streets and losing accommodation.  You will then be focusing on letting, allocation and procuring accommodation in the private sector for Single Homeless clients who are rough sleeper or have previously been rough sleeping. 

You will be required to secure new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers.

You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.

We are looking for a committed individual with strong communication and excellent negotiation skills, who share our passion, commitment and enthusiasm for helping people, especially those who have experience of working with vulnerable clients.

  • Are you a strong communicator with excellent negotiation skills?
  • Able to set and achieve personal targets that make an impact on team performance and efficiency?
  • First rate problem solver and able to use own initiative?
  • Give advice Landlords advice in line with legislation?
  • Able to be communicate effectively with a range of people, particularly landlords?
  • Able to deliver excellent customer care skills with an ability to mediate and resolve challenges?

36 hours Monday- Friday – flexible working can be considered

2 year fixed term

You must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:  Sunday 11th December 2022

Shortlisting Date: W/C Monday 12th December 2022

Interview Date: TBC

Useful Information:

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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