Social Care Advisor
To work as a member of the Access Team, providing an effective, accessible, customer-focussed first point of contact for Adult Social Services. This involves providing good quality information and advice on Council and partner services to people contacting via telephone, correspondence and in person.
Specific Duties and Responsibilities
- To provide a prompt, courteous and knowledgeable response to all enquiries via telephone, email, letter or in person.
- To promote independence and informed choice by providing pertinent information and advice covering a range of topics including: care and support; prevention of needs; finances; health; and safeguarding.
- To recognise and identify carers.
- To signpost people to alternative services where appropriate, redirecting and providing contact information as required.
- To maintain an up-to-date knowledge of local services, liaising with other Council Departments and Health and partner organisations.
- To take clear referrals, collecting and inputting information into the service database accurately and concisely, meeting all data quality and monitoring requirements.
- To screen adults and carers effectively. Where there is an appearance of need for care and support, to complete contact assessments. To be aware of preventative services such as equipment, Telecare and enablement and of statutory services.
- To identify situations where adults or children might be at risk and to refer them on, following the Safeguarding Policy and Procedure.
- To identify situations where an urgent response is required, and take the necessary action.
To contribute to service improvements including undertaking customer satisfaction monitoring and benchmarking activities and to proactively try to resolve any customer concerns
We offer several benefits for our employees including:
- Strong commitment to professional supervision and supporting staff
- Excellent training and support with continuing professional development
- Performance Related Pay (PRP)
- Flexible Working
- Staff benefit scheme/staff discounts
- 31 days annual leave plus bank holidays
The Access Team is the first point of contact for all referrals and general enquiries about Adult Social Care in Richmond.
In return, we can offer you working arrangements that will enhance your work-life balance. These include home/remote working.and a generous holiday allowance of 31 days plus bank holidays.
In addition, we offer a range of staff benefits such as Performance Related Pay, membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities are also offered.
Indicative Recruitment Timeline
Closing Date: 17th July 2019
Please note that these dates are only indicative at this stage and could be subject to change.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Equality Statement is included in all adverts Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Richmond and Wandsworth Councils