About Us

Social Care Systems Manager

£49,939 - £60,515

Permanent

Full time

Hybrid: Wandsworth and Twickenham Council Offices/home

Are you ready to take your career to the next level? Do you have a passion for innovation and a knack for managing complex systems? If so, we have the perfect opportunity for you!

About Us: At Richmond & Wandsworth Better Service Partnership, we pride ourselves on delivering top-quality services at the best value. We're at the forefront of local government innovation, and we're looking for a dynamic individual to join our Adult Social Care & Public Health Business Systems Team.

This is a hybrid position, requiring you to work on-site at Richmond/Wandsworth Council twice a week. The remaining time can be spent working remotely from home or in the offices should this be your preference.

About the role 

As the Social Care Systems Manager, you'll be the go-to expert for our Mosaic social care system. You'll lead the charge in implementing and managing business processes, ensuring they are user-friendly, efficient, and secure. Your responsibilities will include:

• Overseeing the day-to-day operations of the Mosaic system.
• Leading and mentoring a team of support analysts.
• Collaborating with stakeholders, including the NHS and other partners.
• Ensuring data integrity and compliance with GDPR and Caldicott principles.
• Managing relationships with IT departments and external suppliers
• Driving continuous improvement and innovation within the team.

Experience

• Experience in supporting and configuring health or social care systems.
• Knowledge of GDPR and data protection principles.
• Strong analytical and problem-solving skills.
• Ability to communicate complex issues to non-technical audiences.
• A degree or equivalent experience in a relevant field.

Essential Qualifications, Skills and Experience

We're seeking someone with a strong background in health or social care systems, excellent project management skills, and a keen eye for detail. You should be a natural leader, capable of motivating and developing your team. Key criteria includes:

Experience in supporting and configuring social care systems.

Knowledge of GDPR and data protection principles.

Strong analytical and problem-solving skills.

Ability to communicate complex issues to non-technical audiences.

A degree or equivalent experience in a relevant field.

Closing Date: 15/06/2025

Shortlisting Date: 17/06/2025

Interview Date: 30/06/2025 or 1/07/2025

There will be a presentation on a scenario provided at the interview

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils