About Us

Job Title- Street Homeless Hub Deputy Manager

Salary Range: £44,773 - £54,254 per annum

Permanent Fulltime 

Location: Wandsworth 

Do you have a particular passion for supporting people who have experienced street homelessness?

Are you looking for a new role within a fast-developing sector with a strong focus on innovation and problem solving?

If yes, we have the perfect role for you!

In Spring 2025, the Council will open the borough’s first Assessment Hub for people who have experienced street homelessness and as a result, an exciting new job opportunity is now available within the Housing and Regeneration Directorate for a Deputy Hub Manager in the Council’s Street Homeless Service.  

We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day-to-day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. 

The new Hub will not only provide local short-term accommodation to people off the street but see all services supporting this cohort co-located under one roof. Our aim over the next 12 months is to drastically change the way that services work with and support people with a lived experience of street homelessness, with an emphasis on collaboration and placing the service user at the centre of decision-making processes.   

You will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. 

The role will be based within the Street Homeless Service and line managed by the Street Homeless Hub Manager. However, the successful candidate will be expected to work alongside a variety of professional teams, including the local outreach service, Rough Sleeping Mental Health Team (RAMHP), Drug and Alcohol Service and Social Services, among others.

About the role  

We are looking for an experienced, enthusiastic and dynamic individual to support the Hub Manager in the day to day management and running the new Service. The successful candidate will also require a strong understanding of the multiple disadvantages this cohort experience in accessing statutory and non-statutory services. 

The successful candidate will need to be innovative and flexible with a strong belief in/ experience of effective partnership working, as well as excellent inter-personal skills. 

The overall job purpose is to support the Assessment Hub Manager with overall responsibility of the day to day management and running of the new Street Homeless Assessment Hub in Wandsworth, serving Richmond and Wandsworth boroughs, including:

• Managing and coordinating the support for residents. 
• Ensuring the Hub is a safe and welcoming place for staff to work and clients to reside in.   
• Ensuring the service meets contract and best practice requirements 
• Maintaining and building on the network of relationships and voluntary agencies, and how they support the Hub and client group. 

Essential Qualifications, Skills and Experience 

• Knowledge and understanding of the housing and support needs of homeless and disadvantaged people and the ability to translate knowledge into good practice.
• Good understanding of health and safety and fire safety requirements within the relevant context of this role.
• Experience of working with challenging client behaviour and supporting staff in doing the same.
• Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.
• Ability to effectively maintain processes, procedures and information systems to support the work of your team.

Indicative Recruitment Timeline:

Closing Date: Sunday 08^th December 2024

Shortlisting Date: Week Commencing 9^th December 2024

Interview Date: 17 December 2024

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information:

Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils