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Supported Travel Team Leader

Please Note: The application deadline for this job has now passed.

The Role

The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.

The post is based in the Parking Service, which is located in the Resources Service Directorate and will be part of a team reporting directly to the Permits and Supported Travel Manager and Head of Parking Compliance.

We are looking for an enthusiastic and flexible member of staff who will be responsible for leading a team in the processing of applications for the Supported Travel Team in accordance with local Policies and Department for Transport guidance for both boroughs. You will manage a team of 7 staff, providing assistance for processing an array of applications ranging from Blue Badge, Freedom Pass and Taxi card within agreed turnaround times, whilst protecting the integrity of the scheme and development processes.

Ideally, you should have experience of leading a team to meet turnaround times and an understanding of the schemes being provided and the needs of vulnerable clients in terms of customer service, which is delivered in all forms of contact. Due to the provision of telephone services between the hours of 9 am and 5 pm, working hours are required to suit the service needs.

For an informal discussion please contact Lisa Poole on 0208 871 8096 or Kam Bansal on 0208 871 8579

In return, we can offer you working arrangements that will enhance your work-life balance.  These may include an element of home working and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as Performance Related Pay, membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of developmental opportunities are also offered.

Indicative Recruitment Timeline

Closing Date:  17th February 2019

Interview Date: w/c 4th March 2019

Please note that these dates are only indicative at this stage and could be subject to change.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are pleased to be Disability Confident employer.


Richmond and Wandsworth Councils

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