The Role

Do you see yourself as someone with the technical expertise?

Would you like to join a small, friendly team of technical experts?

If yes, we have the perfect role for you!

Our Quality and Systems Team is looking to recruit a Systems Support Officer to join our team and help play a vital role in achieving positive outcomes for our residents.

About the team

We maintain and update the IT systems used in the administration of Parking, Housing Benefit and Council Tax for both Richmond and Wandsworth Councils. This is a vital role to ensure both Richmond Council & Wandsworth Council collect the funds needed to provide the highest quality services to our residents.

About the role  

This is an interesting and varied role that includes the following:

• maintenance and update of the IT systems as well as provision of accurate management information data in a highly paced, changing environment.
• staff supervision, ensuring work is completed to a constantly high standard and all targets are achieved.

You will need

• to have an in-depth knowledge of providing system support in respect of the administration of either Parking, Housing Benefit or Council Tax.
• to be an expert in the processes, procedures, and statutory framework underpinning either Parking, Housing Benefit or Council Tax. Your expert knowledge is essential in carrying out extensive testing of new software releases and bug fixes across the systems we support. 
• to have significant knowledge and experience of using MS Office packages, such as Word and Excel to an advanced level.

Agile Working

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home (depending on service needs), compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:         17^th April 2023

Shortlisting Date:   19^th April 2023

Interview Date:       Week starting 24^th April 2023

For an informal discussion about the role please contact Gavin Bashford by email gavin.bashford@richmondandwandsworth.gov.uk

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils