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Technical Analyst - Packaging Specialist

The Role

We are looking for a Technical Analyst to join our IT Support operation acting as a packaging specialist.

This is an exciting opportunity to work in a key position within a professional IT service. You will be responsible for the packaging workstream and will work with other members of the department and with staff in the rest of the organisation as part of that function. You will co-ordinate other resources as and when these are required.

The organisation offers substantial benefits, such as membership of the Local Government Pension Scheme, agile working and training opportunities.

Working for the Richmond & Wandsworth Shared Staffing Arrangement

This role is employed under the Shared Staffing Arrangement between Richmond and Wandsworth Councils. The overall purpose of the Shared Staffing Arrangement is to provide the highest quality of service at the lowest attainable cost.

Staff are expected to deliver high quality and responsive services wherever they are based, as well as having the ability to adapt to sometimes differing processes and expectations in each borough.

The Shared Staffing Arrangement aims to be at the forefront of innovation in local government and the organisation invests in the development of its staff and ensures the opportunities for progression that only a large organisation can provide.

Duties and Responsibilities:

You must be committed to customer care and be able to work with minimum supervision. You will play a vital role in ensuring we provide deployable software, without undue delay, to the whole user base of approximately 4000 staff. You will be taking on new software as part of procurement projects and maintaining existing software in the field by ensuring updated versions are packaged to replace earlier versions.

We would expect you to be self-motivated, enthusiastic and have a can-do attitude. You will be prepared to go the extra mile, when required, to ensure that both a great business-as-usual service is delivered and to help solve issues when they occur.

You must have previous experience of working within a successful IT service and have a technical background. Our practices comply to the ITIL framework and we expect you to have ITIL knowledge already. You will be familiar with Microsoft technologies and will have worked in an environment based on a Microsoft infrastructure, being familiar with tools such as Active Directory, AppV, SCCM, etc. You will also be using Flexera AdminStudio packaging software.

You will have responsibility for supervision of work that others are contributing and will be used to dealing with suppliers when necessary.

This is a permanent position and we do not wish to receive CVs from contractors or agents. Any such CVs submitted will be discarded.


Under the terms of employment, you are required to work in Wandsworth or Richmond as required (please note that the Richmond campus is in Twickenham). However, it is also expected that home working will be available for some of your working time.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 31st July 2022

Shortlisting Date: W/C Monday 1st August 222

Interview Date: TBC – There may be a test as part of the interview process.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment

Richmond and Wandsworth Councils


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