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Temporary Accommodation Officer

The Role

You will be joining a hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference to individuals who require housing-related support.


To help us to continue to achieve this, we invite people who share our passion, commitment and enthusiasm for helping people, especially those in temporary accommodation.

About you.

  • Excellent motivated team player
  • Able to set and achieve personal targets that make an impact on team performance and efficiency
  • First rate problem solver and able to use initiatives
  • Demonsrate skills in  assisting and advising households in moving to privately rented accommodation..
  • Able to be communicate effectively with a range of people, particularly landlords
  • Able to prove excellent customer care skills with an ability to mediate and resolve challenges


Housing services manage a range of housing functions, from homelessness, assessment housing applications, offering housing to applicants to adapting properties for disabled occupants.


1 Permenant and 2 Fixed Term (3 years) positions available

36 hours Monday- Friday – flexible working can be considered

  • Able to deal with a range of customers and achieve solutions
  • Able to deal with a number of priorities in a busy team
  • Able to drive/use public transport and carry out property inspections in line with current guidance and law

You will be working within the Temporary Accommodation and Procurement Team.  It is a large team of friendly and helpful officers providing a front-line service to homeless and potentially homeless households in both Richmond and Wandsworth.  Our aim is to increase the procurement of privately rented accommodation by way of discharging the Council’s duty whilst giving applicants the skills and confidence in sourcing their own accommodation whilst sustaining it.


In return, we can offer you working arrangements that will enhance your work-life balance.  These include 36 hour working week (Full Time), working from home (depending on service needs) and a generous holiday allowance, 31 days plus bank holidays.  In addition, we offer a range of staff benefits membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments.


(COVID-19) - information for job applicants

Given the ongoing situation, we have not set a closing date for this job vacancy. We are unable to currently advise when interviews will be arranged. We feel that this is the correct and responsible decision to make in these exceptional circumstances in view of:

· increased demand on the time of the council staff in response to the pandemic

· the need to support more vigilant public health measures.

We appreciate that applicants will want further information. However, as this is an unprecedented situation, arrangements for undertaking these interviews will require careful consideration.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment

Richmond and Wandsworth Councils


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