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Tenancy Support Officer

The Role

The Housing Supported Services Team are seeking an enthusiastic, effective and committed Tenancy Support Officer who is passionate about the delivery of excellent public sector support services, to join our dedicated professional Tenancy Support team, helping to deliver a first class service to our residents providing short-term support and assistance to vulnerable Council tenants who have difficulty sustaining their tenancies.

You will need to be experienced in working with vulnerable people. You should have knowledge of the support services available and be able to keep accurate records of your casework and provide statistics.  You will also be self-motivated and enthusiastic as the position will present daily challenges. If you have experience in areas such as mental health, health, learning disability, drug & alcohol, care leavers and other support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers.

You will provide intensive support to tenants offering assistance, advice and advocacy with the aim of enabling tenants to reduce rent arrears, maximise benefits, manage their finances and reduce anti-social behaviour to avoid breaches of Tenancy Conditions. Regular involvement with other support agencies will also be a feature of this role to meet the needs of tenants across the borough.

The Supported Housing Services has three strands which are:

  • Sheltered Housing comprising of 26 sheltered schemes, in Battersea, Tooting, Putney & Roehampton.
  • Community Development and Tenancy Support Service for vulnerable clients who have difficulties in maintaining their tenancy.

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 20th June 2021

Shortlisting Date: W/C Monday 21st June 2021

Interview Date: TBC

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils


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