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Tenancy Support Officer

Please Note: The application deadline for this job has now passed.

The Role

We are seeking an enthusiastic, effective and committed Tenancy Support Officer who is passionate about the delivery of excellent public sector support services, to join our dedicated professional Tenancy Support team, helping to deliver a first class service to our residents providing short-term support and assistance to vulnerable Council tenants who have difficulty sustaining their tenancies.


You need to be experienced in working with vulnerable people. You should have knowledge of the support services available, and be able to keep accurate records of your casework and provide statistics.  You will also be self motivated and enthusiastic as the position will present daily challenges. If you have experience in areas such as mental health, health, learning disability, drug & alcohol, care leavers and other support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers.


You will provide intensive support to tenants offering assistance, advice and advocacy with the aim of enabling tenants to reduce rent arrears, maximise benefits, manage their finances and reduce anti-social behaviour to avoid breaches of Tenancy Conditions. Regular involvement with other support agencies will also be a feature of this role to meet the needs of tenants across the borough.


You should have a positive, flexible and customer-focused working style and have excellent written and verbal communication skills, be well organised with the ability to prioritise your workload and work effectively under pressure, including managing emergency situations should they arise. You will enjoy working in a mutually supportive and collaborative team environment but also have the ability to work well on your own initiative. There will be opportunities to further your career development.


  • Ability to communicate with tenants who have particular needs or problems.
  • Assess need and formulate Support Plans including risk assessment for individual tenants with the broad aims of promoting independent living and sustaining their tenancy.
  • Skills in dealing with tenants with confidence and discretion.
  • Experience of using IT applications including Microsoft Word and Excel.
  • Ability to maintain customer relationship management and attend professional meetings as required.


The Supported Housing Services has three strands which are: Sheltered Housing comprising of 26 sheltered schemes, in Battersea, Tooting, Putney & Roehampton. Community Development and Tenancy Support Service for vulnerable clients who have difficulties in maintaining their tenancy.


At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. Please just let us know in your application process or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.


Indicative Recruitment Timeline


Closing Date: Sunday 27th November 2022

Shortlisting Date: w/c Monday 28th November 2022

Interview Date: Thursday 6th to Thursday 8th December 2022 – You will be asked to prepare a presentation as part of the interview process.


Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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