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Tenancy Support Officer

The Role

We are seeking an enthusiastic, effective and committed Tenancy Support Officer who is passionate about the delivery of excellent public sector support services, to join our dedicated professional Tenancy Support team, helping to deliver a first class service to our residents providing short-term support and assistance to vulnerable Council tenants who have difficulty sustaining their tenancies.

You need to be experienced in working with vulnerable people. You should have knowledge of the support services available, and be able to keep accurate records of your casework and provide statistics.  You will also be self motivated and enthusiastic as the position will present daily challenges. If you have experience in areas such as mental health, health, learning disability, drug & alcohol, care leavers and other support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers.

You will provide intensive support to tenants offering assistance, advice and advocacy with the aim of enabling tenants to reduce rent arrears, maximise benefits, manage their finances and reduce anti-social behaviour to avoid breaches of Tenancy Conditions. Regular involvement with other support agencies will also be a feature of this role to meet the needs of tenants across the borough.

You should have a positive, flexible and customer-focused working style and have excellent written and verbal communication skills, be well organised with the ability to prioritise your workload and work effectively under pressure, including managing emergency situations should they arise. You will enjoy working in a mutually supportive and collaborative team environment but also have the ability to work well on your own initiative. There will be opportunities to further your career development.

  • Ability to communicate with tenants who have particular needs or problems.
  • Assess need and formulate Support Plans including risk assessment for individual tenants with the broad aims of promoting independent living and sustaining their tenancy.
  • Skills in dealing with tenants with confidence and discretion.
  • Experience of using IT applications including Microsoft Word and Excel.
  • Ability to maintain customer relationship management and attend professional meetings as required.

The Supported Housing Services – has five strands which are: Sheltered Housing comprising of 26 sheltered schemes, in Battersea, Tooting, Putney & Roehampton. Community Development, the WATCH Lifeline Emergency Response service, which is self funded for younger and older vulnerable clients living in borough of Wandsworth, Telecare – provides a range of sensors and is funded by Adult Services and Tenancy Support Service for vulnerable clients who have difficult maintaining their tenancy.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include flexible working and a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date: 28th April 2019

Shortlisting Date: 30th April 2019

Interview Date: Thursday 9 May 2019

Please note that these dates are only indicative at this stage and

could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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