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Trainee Sheltered Housing Officer

Please Note: The application deadline for this job has now passed.

The Role

Do you want to help develop and deliver the very best services for our customers?

Do you enjoy working with older people with vulnerabilities?

Does the sound of gaining a nationally recognized qualification appeal to you?

If yes, we have a perfect opportunity for you!

We are seeking an enthusiastic, effective, and committed Trainee Sheltered Housing Officer for a 24-month fixed term contract.

About the service

The Supported Housing Services – has three strands which are: Sheltered Housing comprising of 26 sheltered schemes, in Battersea, Tooting, Putney & Roehampton. The sheltered schemes vary in size and are purpose built or scattered schemes on estates, Community Development, and Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy.

About the team

You will be joining our dedicated professional Sheltered Housing Services team who are passionate about the delivery of excellent public sector housing services, helping to deliver a first-class service to our Sheltered Housing residents, developing strong communities and encouraging active residents in an exciting and welcoming environment.

About the role

The post holder will undertake Level 3 CIH and on the job training to provide you with the skills and knowledge. To be eligible to undertake the CIH qualification you must have been ordinarily resident in the UK for last 3 years and will require Maths and English at GCSE Grade C/Level 4 and above.

You need to have an interest working with older people aged 55+ and people with vulnerabilities. We are looking for the right person who strives for success and mirrors our desire to develop and deliver the best service possible for our customers.  You will gain the necessary skills with the appropriate on the job training and support and achieve a nationally recognised qualification.

You should have a positive, flexible, and customer-focused attitude and excellent written and verbal communication skills, be well organised with the ability to prioritise your workload and work effectively.  You will enjoy working in a mutually supportive and collaborative team environment.  There will be opportunities to become permanent once the Level 3 CIH has been successfully completed.

The successful candidate will have the:

  • Ability to learn and understand how to work speech, fire, and burglar alarm systems.
  • Ability to communicate with tenants who have particular needs.
  • Experience of using IT applications including Microsoft Word and Excel.
  • Willingness to organise social activities for groups of people and promote the benefits of exercise for older people.

To be considered for interview your application must highlight your knowledge, skills and experience listed in the Job Profile and Person specification located at the bottom of the advert.

Contact details

For an informal conversation about the role, please contact Wendy James at


We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you would like to explore.

We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

  • Closing date: 11:59pm on Sunday 8th January 2023
  • Shortlisting date: Week commencing 9th January 2023
  • Interview date: Week commencing 16th January 2023

Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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