About Us

Job Title: Business Rates Officer

Salary Range: £32,841 – £45,564 per annum

Permanent – Fulltime (36hours)

Location: Remote

Other essential information:  Office working available

We are looking forward to appointing two motivated and skilled Business Rates Officers to join our Finance Directorate within the Better Service Partnership. This role offers an excellent opportunity to contribute to a high‑performing, fast‑paced team that plays a key part in supporting the Council’s financial stability.

As a Business Rates Officer, you will be responsible for the accurate and efficient administration of Non‑Domestic Rates (NNDR). You will work as part of a dynamic team committed to achieving strong performance against challenging financial and operational targets.

About the role 

You will be an enthusiastic and committed team player with up‑to‑date knowledge of Business Rates legislation and a strong understanding of NNDR processes. You should be able to work confidently with minimal supervision and demonstrate:

• Experience administering Business Rates in a local authority or similar environment
• Strong communication and customer service skills, with the ability to explain complex information clearly
• Accuracy and attention to detail when managing large volumes of data
• The ability to meet set targets and work to tight deadlines
• A positive, solution‑focused approach to work
• Confidence in using relevant systems and IT applications

Essential Qualifications, Skills and Experience

• Administering all aspects of Business Rates within statutory deadlines and performance targets
• Processing changes to liability, exemptions, reliefs, and refunds
• Liaising professionally with ratepayers, businesses, agents, internal departments, and external stakeholders
• Maintaining accurate records and ensuring legislative compliance
• Supporting recovery action where required
• Contributing to service improvement and high‑quality customer service

Indicative Recruitment Timeline:

Closing Date: Sunday 05th April 2026

Shortlisting Date: W/C 06th April 2026

Interview Date: TBC

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils