About Us

Job Title: Deputy Temporary Accommodation Visiting Team Manager

Salary Range: £43,545 - £52,767 per annum

Contract: Fixed Term – 24 months (until 31st August 2027)
 Hours: 36 per week
 Location: Bridas House, Putney Bridge Road, London SW18 1HR (with travel to Twickenham Civic Centre and across London)
 Other essential information: Required to work at both Wandsworth and Richmond

• Are you ready to lead a frontline team making a real difference in people’s lives?
• Do you thrive in a fast-paced environment where your leadership directly improves housing standards and supports vulnerable residents?
• Are you confident managing inspections, analysing data, and driving service improvements?
• Can you build strong relationships with landlords, providers, and internal teams to ensure safe and suitable accommodation for those in need?

If this sounds like you, then this is your opportunity to take on a pivotal role in shaping the future of temporary accommodation services across Richmond and Wandsworth.

Objective of role

As Deputy Temporary Accommodation Visiting Team Manager, you’ll be at the heart of ensuring that temporary housing provided by Richmond and Wandsworth Councils is safe, suitable, and properly occupied. You’ll lead a newly formed team of five Visiting Officers, helping to shape a service that protects vulnerable residents and supports the Councils’ duty to provide secure, compliant accommodation.

This is your opportunity to drive innovation and quality in housing services. You’ll be instrumental in rolling out and managing a new digital check-in tool, using data to improve service delivery and ensure that every visit makes a difference. You’ll work closely with accommodation providers, internal teams, and external partners to uphold standards and reduce unauthorised occupation.

About the role 

• Leading and motivating a team of Visiting Officers to carry out regular inspections across temporary accommodation units.
• Ensuring properties meet health and safety standards, including HHSRS compliance.
• Managing the deployment and performance of a new digital check-in tool to monitor occupancy and improve efficiency.
• Investigating unauthorised occupancy, fraud, and changes in resident circumstances.
• Liaising with landlords and providers to resolve maintenance issues and escalate concerns.
• Supporting discharge of duty processes and promoting rehousing initiatives.
• Responding to complaints, FOIs, and member enquiries with professionalism and accuracy.
• Collaborating with internal teams to deliver coordinated support for residents. 

Essential Qualifications, Skills and Experience

• Proven experience managing and developing a customer-focused team.
• Strong knowledge of:
  • Homeless legislation, including Section 193(5) of the Housing Act 1996.
  • Landlord and Tenant law.
  • Housing Act 2004 and HHSRS standards.
• Experience conducting property inspections and working with landlords and providers.
• Ability to analyse data, manage performance, and present insights to senior stakeholders.
• Excellent communication and mediation skills, especially when working with vulnerable individuals.
• Strong organisational skills and attention to detail in record-keeping and budget management.
• A proactive, problem-solving mindset and adaptability to changing priorities.
• Willingness to travel across London and work flexibly, including outside normal hours when needed.

Indicative Recruitment Timeline

Closing Date: 10th September 2025

Shortlisting Date: W/C15th September 2025

Interview Date: TBC

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. 

Useful Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone.  We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  For more details click here

Richmond and Wandsworth Councils