About Us

Job Title: Pensions Assistant – Employers

Salary Range: £28,224 - £34,200 per year (starting salary dependent on experience)

Permanent - Full Time

Location – Wandsworth

• Do you want to make a real difference to individuals saving for their retirement?
• Do you have strong numerical skills and work well as part of a team?
• Are you interested in starting a career working in pensions?

If you have answered “yes” to these questions, then the Pensions Shared Service would love to hear from you.  

No previous experience of pensions administration is needed – if you meet the essential criteria in the job profile including English language and mathematics skills – we will invite you for an online assessment test to see whether you are suited to the role.  If you are then selected for an interview, you will be asked questions relating to the ‘Brief Guide to the Local Government Pension Scheme’ which is included in the application pack.

About the role 

We will support you in your development by providing you with relevant training on an ongoing basis. 

Additionally, you will have the opportunity to study towards obtaining the Advanced Diploma in Retirement 

Provision - a nationally recognised qualification for retirement benefit professionals administered by the 

Pensions Management Institute (PMI). 

The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth.  

Objective of role  

As a Pensions Assistant, you will learn about and process a wide range of major pension scheme member events including retirements, transfers and discover the legislation that govern these processes.   

You will communicate with pension scheme members on the phone and by email and apply your knowledge and expertise to help answer their questions.

Essential Qualifications, Skills and Experience

• Knowledge and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process includes a numerical assessment.
• An understanding of the Council’s equal opportunities policy in respect of service delivery and an awareness of the needs of differing cultural and minority groups.
• Talk confidently to members and be able to explain complex rules or processes in a clear and appropriate way.
• Organise and prioritise own workload.
• Recognise when a procedure or policy is not working as effectively as it could and make suggestions as to how it could be improved.

Indicative Recruitment Timeline:

Closing Date:  Monday 29 April 2024

Shortlisting Date: 30 April 2024

Interview Date: w/c 6 May 2024 

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.  

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils