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Revenue Services Collection Officer

Please Note: The application deadline for this job has now passed.

The Role

Would you like to join an expanding, hardworking, high performing, friendly team?

If you answered yes, then we have the perfect role for you!

Our Rent Collection Service is looking to recruit a Revenue Services Collection Officer to join our amazing team and help play a central role in achieving positive outcomes for our tenants!

The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties.

You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants. Full training will be provided to enable you to deliver excellent services to our customers and stakeholders.

This is an interesting and varied role that includes the following:

  • Collection of rent arrears on a given patch including co-operatives, equity shares and leasehold accounts.


  • Liaise with other internal and external departments to ensure a speedy resolution where tenancy management, vulnerability and rent arrears are inter-related to jointly resolve the problems and help the tenant sustain their tenancies.


  • Preparation and hand delivery of Notices of Seeking Possession and Notices to Quit.  


  • Providing tenants with welfare benefit information and giving basic debt advice and debt counselling.

For an informal discussion about the role, please contact Pavan Seth by email

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home or compressed hours. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

  • Closing date: Sunday 20th February 2022
  • Shortlisting date: W/C Monday 21st February 2022
  • Interview date: TBC – There will be a test as part of the interview process.

Useful Information: 

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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